Booking Conditions

Prices

For the apartments or houses the prices quoted are per property per week. For longer stays, weekly provision of linen and weekly cleaning will be arranged against payment. Use of water, gas and electricity (except for heating) is included. Heating is an extra charge, payable locally, and is either metered or charged at a fixed daily rate.

Reservation and Payment

To reserve a property, the client should fill in, print off, sign and send the booking form, at the same time a down payment of 40% of the total rental cost has to be paid.

We confirm the booking to you in writing when the down payment of 33% is received. The balance is payable two weeks before arrival. Those booking, less than two weeks before arrival, must pay the total amount with the booking. Once we have received your booking form and down payment/full payment, we will issue a confirmation letter or e-mail and it is at this stage that the contract between us is made. If we are unable to accept your booking we shall return your down payment.

Please check our confirmation letter or e-mail carefully to ensure it reflects all the details you have requested. The balance of the holiday price is due two weeks prior to your arrival – if it is not received when due, we will regard your booking as cancelled and you will be liable for the cancellation charges shown in the paragraph below. If you wish to cancel your holiday entirely you must do so in writing, signed by the person who signed the booking form.

In case it will be not possible, for national or regional

government decision due to the Covid pandemic we will propose 2 choices:  to postpone the booking for the following 12 months or, if you prefer, to get a refund the 50% of the deposit paid

Deposit/Down Payment

For each property, a deposit is required upon arrival. This deposit will be returned to you by bank transfer within 48 hours after your departure and after a thorough check to verify that there are no damages attributable to you.

Duration of holiday

The minimum stay at the apartments or houses is at least one week. Some might have two weeks as minimal staying period, others might give special quotes for longer stays.

Party Size

The maximum number of guests for each property indicated in the price list must not be exceeded.

Changeover day, arrival and departure

For the apartments and houses the changeover day is Saturday. You should arrive between 4pm and 7pm, when you will meet the owner or a key holder (who might be at another, before arrival explained property). If you’re running late you will need to notify the key holder in advance. You should vacate the property by 10am on departure day.

Other arrival days may be possible at some properties outside peak season. Please enquire. Arrivals later, on another day or departure from the property later involve extra costs.

Cleaning

The properties are thoroughly cleaned before your arrival. Additional maid service can sometimes be arranged at an extra cost. At stays longer than a week, weekly clean linen is charged extra per week per person. As a courtesy to owners, we ask clients to leave the property in a clean and tidy condition on their departure.

Waste disposal is your responsibility according to the rules of the municipality that hosts you. If homeowners need a waste disposal service, after your departure, the cost of this will be charged to the deposit that you will have left upon arrival

House notes

Notes on your property, with full directions how to reach it, will be sent out after receipt of your holiday balance.

Pets

Pets are not allowed unless expressively mentioned.

General

The booking conditions will form part of your holiday contract with us, please read them carefully. The person who signs our booking form accepts these booking conditions on behalf of all members of his/her party and also accepts full responsibility for all payments due to us in relation to the holiday booked.

Alterations by You

If you wish to alter your booking we will try to make the alteration requested, subject to a charge of € 50 for each alteration made. Requests for alterations received less than 15 days before arrival will be treated as a cancellation. If you are prevented from proceeding with your booking by a death, serious illness, jury service or redundancy, you may transfer your booking to someone else. All outstanding sums due for the booking must be received before a name change can be effected.

Alterations and Cancellations by Us

Although changes in the property are unlikely, it is possible that we may have to change it before you depart. We will do our best to inform you as soon as practicable and will offer you the choice of a comparable alternative property or a full refund of all money paid. We guarantee that we will not cancel your holiday less than two weeks before arrival except in circumstances of force majeure or because you have failed to pay the final balance when due.

‘Force majeure’ means war, threat of war, civil strife, strike, industrial dispute, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, closure of ports or airports or similar circumstances beyond our control.

Personal Injury

If any member of your party suffers death, illness or injury we shall, at our discretion, offer advice, guidance and assistance to help you. We can not be held responsible for any accident happening.

Complaints

If you have a complaint, you must inform us and/or villa owner immediately so that we have an opportunity to remedy the problem as soon as reasonably possible. In the unlikely event that a problem cannot be resolved in resort, you must notify us of full details in writing within 10 days after the end of your holiday. If you fail to take these simple steps, our ability to resolve the problem and/or investigate it fully will have been reduced. As a result, you will lose any entitlement you may have had to claim compensation or, at the very least, the amount of the compensation to which you may be entitled will be substantially reduced.

Accommodation

Please note that, as between you and any supplier of services (e.g. villa owner) the standard terms and conditions of that supplier will apply.

Descriptions

We take all reasonable steps to ensure that web site www.trullionline.uk descriptions and photos are accurate. Please note that some services and facilities at the resorts featured in this web site only operate in certain season.

Special Requests

Special requests should be made at the time of booking. They will be passed on to our suppliers, but should never be regarded as guaranteed.

Your Responsibility

It is a stipulation of the booking that you must have appropriate insurance to cover breakages and accidental damage. You must ensure that you comply with all applicable passport (and, if applicable, visa) requirements and that you take all necessary documents with you on holiday, including your tickets, driving license etc. You should also ensure that you do not behave in a way which may cause loss, distress or offence to any other person or damage to any property. If you fail to discharge these responsibilities, we will not be liable to you in any way and you will be responsible for any additional costs or expenses whatsoever that you or we may incur. The competent courts of Bari, Italy shall have exclusive jurisdiction and venue hereof.